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Privacy Policy

Privacy Policy

We Respect Your Privacy

It is the policy of this practice to maintain the security and confidentiality of personal health information at all times.  Your health information is only available to authorised members of staff.   Our practice collects and safeguards the confidentiality and privacy of health information and complies with the Australian Privacy Principles.   Read the Australian Privacy Principles


  • We collect only the information necessary to deliver the service;
  • We collect information lawfully, fairly and non-intrusively; and
  • We obtain a person’s consent to collect health information about them.

Use of information:

  • We use this information for the main reason it was collected, that is to provide patients with comprehensive health care services, including diagnosis and treatment of health problems, which may include communicating with practice staff, specialists and other health care providers involved in a patient’s  care; and
  • Health care prevention activities including recall and reminder systems; and


  •  Accreditation and Quality Assurance; and
  • Billing and collection of professional fees; and
  • For work-related or medico-legal reasons; and
  • Teaching and research; or
  • for directly-related secondary purposes, reasonably expected by the patient; or with consent of the patient.

Data Quality:

  • We take all reasonable steps to ensure health records are kept up-to-date, accurate and complete.

Data Security:

  • Our electronic information is protected by Firewall, Virus protection and passwords.
  •  Individual Health Identifiers are utilised and stored in clinical software which is password protected.

  • We do not disclose personal information to overseas recipients unless you request us to do so.
  • We take all reasonable steps to protect and secure health information from loss, misuse and unauthorised access.

Access & Correction

  • Patients have a general right of access to their own health records and correct any inaccuracies. Written requests to access personal information should be directed to the patient’s usual GP.

Complaints & Further Information:

  • Further information or complaints about breaches of privacy can be made to the Office of the Australian Information Commissioner (OAIC)  http://www.oaic.gov.au/privacy. Patients have the right to request a copy of this policy at no charge.



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